Keep field service moving from the first call to the final invoice.
Give your team equipment history, AI-assisted diagnosis, parts coordination, and mobile field notes in one place. Turn the work your technicians record into an invoice proposal your team can review and approve.
Your best person can’t be on every job.
Your experienced people know what to check, which part to bring, and how to document the job. FieldCraft puts that knowledge within reach of the whole team.
Follow one job from a reported fault to a prepared visit, a technician’s mobile note, and an approved invoice. FieldCraft carries the job details forward so each person can pick up where the last left off.
What this means for your team:
- More jobs finished on the first visit. Failed visits eat up 25% of total service cost, industry-wide. Aquant, 2026
- New hires supported by your team’s accumulated experience. The average technician needs 18 months to reach full proficiency. TSIA, 2026
- Mobile notes that help your team bill for all the work completed.
- Clearer handoffs between the field and the office.
Built around the way your team handles service
Discover
We follow a service job from the first call to the final invoice, including the handoffs that slow it down.
Capture
We gather practical knowledge from your experienced people and records, then organize it for use during a service job.
Adapt
Built on Olytic Foundation, FieldCraft is tailored to your equipment, service catalog, and billing process.
Launch
We train your team, support the rollout, and provide the documentation and ongoing help they need to use FieldCraft confidently.
What FieldCraft changes for your service team:
Increased First-Fix Resolution
More jobs close on the first visit, with the right diagnosis and parts in hand.
Reduced Service Costs
Fewer repeat truck rolls and less wasted labor drive the cost per job down.
More Satisfied Customers
Less downtime and faster fixes keep your customers confident and loyal.
Eliminating the second
truck roll
A west-coast distributor of commercial turf and grounds equipment was losing time and money to repeat visits across a seven-state territory. Technicians diagnosed complex machines over the phone, then arrived without the right part. New hires took years to get up to speed.
Working alongside their service leadership, Olytic built what their team runs today:
- Captured the know-how buried in their veterans and their service records.
- Put an AI trained on their own equipment and history in every technician’s hands.
- Now, before a truck rolls, they get the likely fix and the exact parts to bring.
The result: more jobs fixed on the first visit, lower cost per job, and the same team doing more without adding headcount. Some problems get solved over the phone, before anyone drives out.
“FieldCraft is pointing to true north. It will be great for the customer in terms of reduced downtime, but it is going to be much more than that. We are already thinking we can fix some problems without even going out.” Chief Strategy Officer
Bring us a service job your team knows well.
We’ll show you FieldCraft using a familiar service workflow, then talk through your equipment and records. We’ll cover what needs adapting and how we would help your team get started.